kaiya spa | private spa | bexleyheath | your questions answered
private spa london
steam & sauna room
cold plunge
thermal spa experience
frequently asked questions
導 some questions need answers. Others simply need reassurance. in japanese philosophy, Michibiki is the guidance that reveals the path ahead.
before you book
bookings
preparation
health & welllbeing
during
etiquette
accessibility
memberships
after your visit
before you book
What makes Kaiya Spa different from other spas in London?
Kaiya Spa is a Japanese inspired private spa in Bexleyheath, South East London, designed around complete privacy, intentional rest and meaningful connection. Unlike traditional hotel or leisure spas, every booking includes exclusive use of the entire spa for you and your guests only. From the moment you arrive, the experience is yours to enjoy at your own pace, without shared facilities, crowded spaces or interruptions.
Is Kaiya Spa completely private?
Yes. Every booking includes exclusive use of Kaiya Spa, meaning you will never share the facilities with other guests. Whether you're visiting alone, as a couple or with a small group of up to five people, your time at Kaiya is entirely your own, allowing you to relax in complete comfort and privacy.
What facilities are included at Kaiya Spa?
Every private spa experience includes exclusive access to our sauna, steam room, hot tub, ice plunge, experience shower and warm relaxation beds. Robes, towels, slippers and complimentary drinking water are provided for every guest. Selected rituals also include our signature Japanese tea experience and carefully curated refreshments to further enhance your visit.
Who is Kaiya Spa designed for?
Kaiya Spa welcomes individuals, couples and small groups of up to five guests seeking a slower, more restorative experience. Whether you're celebrating a special occasion, enjoying quality time together or simply taking a well deserved break from everyday life, our Japanese inspired private spa offers a calm and exclusive environment to reconnect, recharge and unwind. Guests should be 18 years old or older.
Where is Kaiya Spa located?
Kaiya Spa is located in Bexleyheath, South East London, within easy reach of Central London by both road and rail. Our location offers the tranquillity of a private wellness retreat while remaining easily accessible for guests travelling from London, Kent and the surrounding areas. Complimentary parking is available directly outside the spa.
Is Kaiya Spa suitable for first time spa guests?
Absolutely. You don't need any previous spa experience to enjoy Kaiya. Our team will welcome you on arrival, introduce you to the facilities and answer any questions before your ritual begins. The experience has been designed to be intuitive, relaxing and unhurried, allowing you to enjoy each element at your own pace. Whether it's your first visit to a private spa or part of your regular wellbeing routine, you'll feel comfortable from the moment you arrive.
How far in advance can I book a private spa experience?
Bookings can be made up to six months in advance, allowing you to secure your preferred date and time. We recommend booking early for weekends, evenings and special occasions, as availability can fill quickly.
bookings & reservations
How do I book a private spa experience at Kaiya Spa?
Booking your private spa experience is simple. Choose your preferred ritual, select an available date and time, and complete your booking securely online. Once your reservation is confirmed, you'll receive a confirmation email with everything you need to prepare for your visit.
Can I amend or reschedule my booking?
Yes. If you need to amend or reschedule your booking, please contact our team at least 5 days before your scheduled visit. We'll do our best to accommodate your preferred date or time, subject to availability. Unfortunately, bookings cannot be amended within five days of your appointment.
What is your cancellation and refund policy?
Bookings may be cancelled for a full refund up to 5 days before your scheduled visit. As every reservation includes exclusive use of our private spa, cancellations made within five days of your appointment are non refundable and cannot be rescheduled. Full details can be found in our Terms & Conditions.
How many people can attend a private spa booking?
Kaiya Spa welcomes individuals, couples and small groups of up to five guests. Whether you're visiting for a quiet solo retreat, a relaxing couples experience or a celebration with family or friends, every booking includes exclusive use of the spa for your party only.
Can I book Kaiya Spa for a special occasion or celebration?
Absolutely. Kaiya Spa is a popular choice for birthdays, anniversaries, engagements and other meaningful occasions. Our private setting offers a calm and intimate space to celebrate together, with selected rituals including our signature Japanese tea experience and carefully curated refreshments.
Absolutely. Kaiya Spa is a popular choice for birthdays, anniversaries, engagements and other meaningful occasions. Our private setting offers a calm and intimate space to celebrate together, with selected rituals including our signature Japanese tea experience and carefully curated refreshments.
Can I book another visit before I leave?
Yes. If you'd like to return, our team will be happy to help arrange your next visit before you leave, subject to availability. You can also book future rituals online at any time through our website.
preparing your visit
What should I bring to Kaiya Spa?
All you need to bring is your swimwear. If you prefer, you're also welcome to bring your own water bottle to refill throughout your visit, although fresh drinking water is provided. Everything else you'll need for your experience is ready and waiting for you.
What is provided during my visit?
Your visit includes everything you need to relax from the moment you arrive. We provide a robe, towel, slippers and complimentary drinking water throughout your experience. One on-site parking space is also included with every booking for your convenience.
Do I need to complete a health questionnaire before I arrive?
Yes. All guests are required to complete a health questionnaire before arriving at Kaiya Spa. This helps us ensure that our facilities are suitable for your individual circumstances and allows us to provide the safest possible experience for every guest.
Do I need to wear swimwear?
Yes. Swimwear must be worn at all times while using the spa facilities. This helps maintain a comfortable and respectful environment for everyone enjoying the private spa experience.
What time should I arrive for my booking?
We recommend arriving 15 minutes before your scheduled booking. This allows plenty of time to park, settle in and begin your experience without feeling rushed. As your booking has been reserved exclusively for you, late arrivals may result in a reduced session length.
Is there anything I should avoid before visiting Kaiya Spa?
For your comfort and safety, we recommend avoiding excessive alcohol, recreational drugs and heavy meals immediately before your visit. Please arrive well hydrated and do not attend if you feel unwell. If your health or medical circumstances change after completing your health questionnaire, please let us know before your appointment so we can advise whether your visit can safely go ahead.
Should I shower before using the spa facilities?
Yes. We ask all guests to shower before entering the spa facilities to help maintain the highest standards of hygiene and water quality. A shower is available on-site for your convenience before you begin your thermal ritual.
health & wellbeing
Who should avoid using the spa facilities?
Our thermal spa may not be suitable for everyone. You should not use the facilities if you have a contagious illness, are under the influence of alcohol or drugs, or have been advised by a medical professional to avoid heat therapy. Guests must be 16 years of age or over, and those aged 16 or 17 must be accompanied by a responsible adult throughout their visit.
Can I visit Kaiya Spa if I'm pregnant?
No. Unfortunately, our thermal spa facilities are not suitable during pregnancy. The combination of heat, steam and changing temperatures may present unnecessary risks, so we are unable to welcome guests who are pregnant.
Can I use the spa if I have a medical condition?
Many guests with medical conditions can still enjoy Kaiya Spa, but some health conditions may make heat therapy unsuitable. If you have a heart condition, high or low blood pressure, epilepsy, diabetes, have recently undergone surgery, or have any other medical concerns, we recommend seeking advice from your GP or healthcare professional before booking your visit.
Can I visit if I'm feeling unwell?
No. If you are feeling unwell, have a contagious illness or develop symptoms before your booking, please contact Kaiya Spa before travelling. This helps protect both your wellbeing and the experience of other guests.
Why do I need to tell Kaiya Spa about my medical history?
Your health and safety are our priority. The information you provide allows us to assess whether our facilities are suitable for you and helps us identify any circumstances where adjustments or medical advice may be appropriate before your visit.
What should I do if my health changes before my visit?
If your health, medication or medical circumstances change after completing your health questionnaire, please contact Kaiya Spa before your appointment. We'll be happy to discuss your situation and advise whether your visit can safely go ahead.
Who can I contact if I'm unsure whether the spa is suitable for me?
If you have any questions about whether Kaiya Spa is suitable for your individual circumstances, please contact us before making your booking or attending your appointment. You can email us confidentially at info@kaiyaspa.com, and a member of our team will be happy to help.
during your experience
What happens when I arrive at Kaiya Spa?
From the moment you arrive, you'll be warmly welcomed by a member of the Kaiya team. We'll introduce you to your private spa, explain the facilities and answer any questions before leaving you to enjoy your experience. Thoughtful hospitality is at the heart of everything we do, ensuring you feel relaxed, comfortable and cared for from the very beginning.
Will there be staff available during my visit?
Yes. Although your spa experience is completely private, our team is always nearby should you need assistance. We respect your privacy and won't interrupt your visit, but we're always on hand if you have a question or require support.
Can I move freely between the spa facilities?
Absolutely. Your booking gives you exclusive use of the spa for the duration of your visit, allowing you to move freely between the sauna, steam room, hot tub, cold plunge and warm relaxation beds. There is no set order—simply enjoy the facilities in the way that feels right for you.
How long should I spend in each thermal experience?
There is no prescribed routine. We encourage you to listen to your body and move through each experience at your own pace. Whether you prefer longer periods of relaxation or alternating between heat and cold more frequently, your thermal ritual is yours to enjoy in the way that feels most restorative.
Can I leave and re-enter the spa during my visit?
No. Once your spa experience has begun, re-entry is not permitted if you leave the premises. If you need anything during your visit, please speak to a member of our team before leaving, and we'll do our best to assist.
Is drinking water available throughout my visit?
Yes. Complimentary drinking water is available throughout your visit to help you stay hydrated while enjoying the thermal facilities. We encourage guests to drink water regularly, particularly when alternating between heat and cold experiences.
What happens when my session comes to an end?
As your session draws to a close, the music within the spa will gently fade, providing a subtle indication that your experience has come to an end. You'll then be invited to return to the waiting area, where a member of our team will be there to assist you before you leave. We kindly ask all guests to depart promptly so we can prepare the spa to the highest standard for the next arrival.
What should I do if there is a medical emergency during my visit?
Your safety is our priority. In the event of a medical emergency, simply press the emergency assistance buzzer located within the spa. This will immediately alert a member of the Kaiya team, who will respond as quickly as possible and provide appropriate assistance, including contacting the emergency services if required.
spa etiquette
How can I make the most of my time at Kaiya Spa?
Your spa has been reserved exclusively for you, allowing you to enjoy the experience in whatever way feels most restorative. Whether you choose quiet reflection, meaningful conversation or simply taking time to slow down, we encourage you to embrace the opportunity to disconnect from everyday life and be fully present in the moment.
Can I use my mobile phone during my visit?
Of course. Your spa experience is entirely private, so the choice is yours. However, many of our guests choose to put their phones away and embrace a rare opportunity to disconnect. In a world of constant notifications and digital fatigue, taking a break from your screen can help you feel more present, relaxed and connected to the experience around you.
Can I bring food or alcohol into the spa?
No. To help maintain the quality of the experience and the cleanliness of our facilities, outside food and alcohol are not permitted within the spa.
Can I play my own music?
Our carefully curated soundtrack has been chosen to complement the rhythm of your thermal ritual and create a calm, immersive atmosphere throughout your visit. For this reason, personal music and portable speakers are not permitted within the spa.
Can I take photographs during my visit?
As your booking provides exclusive use of the spa, you're welcome to capture personal memories if you wish. However, we encourage guests to spend less time behind a screen and more time enjoying the experience itself. Some of the most meaningful moments are the ones that aren't interrupted by a notification or viewed through a camera lens.
additional needs & accessibility
Can I contact Kaiya Spa before booking if I have additional needs?
Absolutely. If you have any accessibility requirements, medical considerations or additional needs, we encourage you to contact us before booking. We'll be happy to discuss your visit, answer any questions and advise whether Kaiya Spa is suitable for your individual circumstances. Wherever possible, we'll do our very best to accommodate your needs and ensure you have the best possible experience.
Can Kaiya Spa accommodate dietary requirements or allergies?
If your ritual includes refreshments, please let us know of any dietary requirements or allergies before your visit. We'll always do our best to provide suitable alternatives wherever possible.
Can I visit if English isn't my first language?
Yes. Our team will always communicate clearly, patiently and respectfully to ensure you feel comfortable throughout your visit. If you have any questions before or during your experience, we're always happy to help.
Can I visit if I have sensory sensitivities?
Many guests find the privacy and calm atmosphere at Kaiya Spa particularly relaxing. Soft lighting, carefully selected music and the absence of crowds create an environment designed to encourage rest and relaxation. If you have any specific sensory requirements or concerns, please contact us before your visit and we'll be happy to discuss them.
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Can I celebrate a special occasion at Kaiya Spa?
Absolutely. Kaiya Spa is a wonderful setting for birthdays, anniversaries, engagements or simply spending meaningful time together. If you're celebrating a special occasion, you can add additions to your booking, such as cake, flowers and candles to accompany the celebration. You can add these as you are booking online.
Can Kaiya Spa accommodate additional requests?
We understand that every visit is unique. If you have a particular request or would like to personalise your experience, please get in touch before your booking. While we can't guarantee every request can be accommodated, we'll always do our best to help wherever possible.
memberships & gifting
Are memberships available?
Our membership collection is currently being carefully developed and will be launching soon. Join our mailing list or follow us on social media to be the first to hear when memberships become available.
What will memberships include?
Our memberships are being designed for guests who wish to make regular wellbeing part of their routine, with exclusive benefits and preferential access. Full details will be announced soon.
Can I purchase a Kaiya Spa gift card?
Yes. Kaiya Spa gift cards are available to purchase online and make a thoughtful gift for birthdays, anniversaries, celebrations or simply giving someone the opportunity to slow down and recharge.
Are additional spa experiences available?
Our collection of Expressions is coming soon. These carefully considered additions will allow you to personalise your visit and make each ritual even more memorable. We'll share more details as they're introduced.
future rituals & treatments
Wait. What is WordPress?
Far far away, behind the word Mountains far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmark
How long do I get support?
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line
Do I need to renew my license?
Marks and devious Semikoli but the Little Blind Text didn’t listen. She packed her seven versalia, put her initial into the belt and made herself on the way.
after your visit
Can I book my next visit before I leave?
Yes. As you leave, you'll receive a discount card, offering a special saving when you book another visit within 90 days. Inspired by the Japanese belief that meaningful experiences are deepened through repetition, it's our way of welcoming you back to continue your wellbeing journey with Kaiya.
What should I do if I've left something behind?
If you believe you've left a personal item at Kaiya Spa, please contact us as soon as possible. We'll do our best to locate your belongings and arrange a convenient time for collection.
Can I leave a review?
We'd be truly grateful if you shared your experience. Reviews not only help others discover Kaiya Spa but also help us continue to refine every detail of the experience we provide. If you enjoyed your visit, we'd love to hear from you.
How can I stay up to date with Kaiya Spa?
Follow us on social media or join our mailing list to hear about new rituals, memberships, Expressions, seasonal experiences and exclusive offers before anyone else.
Who can I contact if I have a question after my visit?
If you have any questions, feedback or need assistance after your visit, our team will be happy to help. Simply get in touch by email or through our contact page, and we'll respond as soon as possible.
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